soft knitted goods


Our Return Policy in short
  • Contact Hvid before returning any items.
  • You can return the product within 14 days of delivery. All sale items are non-refundable.
  • The product must be in new condition.

Return Policy

Please contact Hvid before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Hvid and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 14 days of delivery. Sale items are non-refundable. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Hvid suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Hvid will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Hvid is NOT responsible for any return costs made. Any charges incurred are the responsibility of the customer.

Want to switch to another product?

Return the product you have received and send us an e-mail informing us which product you would like instead.

Returns and exchanges

Please note that we have a 14 days return policy. 


Returning your purchase

1. Place the item(s) in the original shipping box, or any other solid carton box.

2. Close the box and seal it securely.

3. Return at your nearest delivery point.


Purchased items are exchangeable into a different size and colour. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item(s) to us and simply purchase the new piece separately at

Sale Items
All sale items are non-refundable. A sale item is exchangeable to a different size if available in stock, or exchangeable to a different item for the same value as previous bought item. Purchased sale items are non-refundable.

Important information

Items must be returned to us in perfect condition.
Make sure all products are exactly as you received them, with tag and seal still attached.
Please send the package to: Hvid, Caroline Camerlynck, Karperstraat 184, 9000 - BELGIUM/tel: 0476/582211/

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us within 2 days.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Hvid reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.