soft knitted goods- MADE IN BELGIUM

RETURN POLICY

Our Return Policy in short
  • Contact Hvid before returning any items. You can do this on info@hvid.be
  • You can return the product within 14 days of delivery.
  • The product must be in new condition.

Return Policy

Please contact Hvid before returning any items and tell you will send a package back. You can do this on : info@hvid.be

Return Conditions

You can return the product within 14 days of delivery.  The product must be in new condition, unused and with labels still on. If we notice that the products have been worn or is dirty, we have the right to not accept the return. The full amount (of the returned products, not the shipping costs) will be refunded to your account within 14 days. The return costs are for the customer.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Hvid is NOT responsible for any return costs made. Any charges incurred are the responsibility of the customer.

Exhanges

Return the product you have received and send us an e-mail informing us which product you would like instead. We send you the new product, when we have received the one you want to change. 

All exchanges are based on stock availability and are shipped to you free of charge. 

Returns and exchanges

Please note that we have a 14 days return policy. 

 

 

Important information

Items must be returned to us in perfect condition.
Make sure all products are exactly as you received them, with tag and seal still attached.
Please send the package to: Hvid, Caroline Camerlynck, Oude Sluissedijk 60 -8340 Damme- BELGIUM/tel: 0476/582211/info@hvid.be

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us within 2 days.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Hvid reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

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